Hardware Requirements

The following table lists the minimum hardware requirements for the host machines, which comprise an Accela Civic Platform implementation.

There are many factors and variables that can affect performance/response time that are outside Accela's control (e.g., agency's network latency, complicated business logic that includes third party calls, slowness of third parties). Examples include but are not limited to document size, number of documents being simultaneously transferred, and/or other heavy network activity occurring on the same network (such as multiple video streams, etc.)

¹ Core vCPUs: Each Civic Platform service needs 8 core vCPUs, plus 2 vCPUs for the operating system. For example, if installing the database server, make sure it has a minimum of 10 core vCPUs.

² Accela Mobile Office (AMO) Memory Considerations: Many factors can affect the application performance connected to memory in Windows. Every system can exhibit poor performance due to a variety of factors, low memory being just one.

Windows allocates as much memory as an application needs. In theory, Windows has no set limitation for memory because it uses both the installed physical memory (RAM), and, as this fills up, the system hard drive (typically C:) for additional virtual memory (memory page caching). If space on the hard drive fills up, performance starts to degrade.

AMO memory is managed by the .NET Framework, where memory is allocated in a special designation called a heap and must manage it within its size limitations. As records are loaded into AMO, performance may degrade when these conditions are true, especially if the system drive is getting low on space:

64-bit operating systems: Less than 4GB physical memory (RAM) available and the reserved bytes in managed heap exceeds 3 GB.